Good questions deserve clear answers.
Find guidance on diamonds, custom orders, pricing and choosing your jewellery.
Diamonds and designs
Do you offer natural and lab-grown diamonds?
Yes. We discuss both options and confirm the origin of the diamond selected for your piece before purchase.
Can I select a different carat size?
Many ring designs can be made with different centre diamond sizes. The available range, appearance and price depend on the design and the exact diamond specifications.
Can I change the metal or metal colour?
Ask us which metal purities and colours are available for the design. The finished appearance and price can vary by selection.
Ordering and customisation
How does a custom ring order work?
Share your brief, budget and required date. We review feasibility and provide a quotation and design approval steps before making begins.
Can you match another jeweller’s price?
We can review a current written quote against the full diamond, metal, design and service specifications. If a match is possible, we confirm it in writing.
How long will my order take?
Timing depends on the design, diamond and production requirements. We will confirm the estimate for your order before payment.
Confidence and care
What documents will I receive?
The applicable hallmark and diamond reports depend on the exact piece and stone. We will identify the documents included with your order.
Can my ring be resized?
Many rings can be resized, but some designs have limitations. Ask about the exact design before choosing a size or placing an order.
What are the return terms?
Terms can differ for ready-made, resized and custom jewellery. Review the published policy and your order confirmation before payment.